I No Longer Want My Item
Our 100% money back guarantee means if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day you received your order.
6. Lingerie and items of clothing must be returned unworn and still in its original packaging.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
We will issue a full refund on receipt including the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
To return an item please email sales@adultproductshop.com for futher assistance.
My Item Is Faulty / Damaged
If your item is faulty or damaged we will replace it for you free of charge.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.
Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed and no refund will be given.
To return a faulty or damaged item please email sales@adultproductshop.com for futher assistance.
