Customer Help
Our customer service team is always here to assist.
Common queries answered
Orders and Shipping
We offer various delivery options to ensure you can receive your order when it’s most covenient to you. Delivery is free for all UK orders over £40.
You’ll be able to see all delivery options and costs at checkout before completing your order.
Please see our Delivery page for more information
You can pay securely at checkout with your credit or debit card (Visa, MasterCard and American Express), Paypal (including Pay Later), Google Pay & Apple Pay.
PayPal Pay Later allows you to spread your payments over 3 months.
Yes we include batteries free of charge with every item that requires them.
Absolutely! We fully understand the importance of discreet delivery. Your order will be shipped in plain brown boxes or envelopes so the only person that knows what’s inside is you.
To see what our packaging looks like on this page.
Yes, it is safe to shop at Adult Products Shop. Our whole website is secured by what’s called an SSL certificate. This encrypts any information you input making sure it is safe and secure. You will see a padlock icon in your browser when you are on any of our pages.
At checkout you have the option to store your cards details for faster ordering in future. If this option isn’t ticked then your card information will not be kept on file.
If you need to change your shipping address please email us as soon as possible to sales@adultproductshop.com
We will email you your tracking number on the day your order is shipped.
Please email sales@adultproductshop.com as soon as possible after placing your order to amend or cancel it.
We currently ship orders to the following countries:
United Kingdom
Returns and Exchanges
We offer a 30 day returns policy and 1 year warranty on all our products.
Please read our full returns policy HERE
We hope that this never happens but if you have received the wrong item please email us the details to sales@adultproductshop.com and we will arrange for a replacement to be sent out to you free of charge.
We are very sorry to hear that. Please email us the details to sales@adultproductshop.com and we will arrange for a replacement to be sent to you free of charge.
Please don’t return any items to us without contacting us first with the details. You will be emailed our returns address by one of customer service team who will assist you through the whole process. Please email sales@adultproductshop.com
If you have any questions or queries or require any kind of support from us please email sales@adultproductshop.com
We only ask for the minimum amount information in order for us to process your order. For example your phone number maybe required so that the delivery company can text you and keep you up to date with how your delivery is progressing and for you to make changes directly with them.
We never under any circumstances sell your data to a third party.
We are only interested in getting your order to you as fast and discreetly as possible without any issues.
You can read our full Terms & Conditions HERE
Our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.
If you have any questions or queries not answered here, please email sales@adultproductshop.com and we will be happy to help.
